Refund Policy

1. Eligibility Period for Returns

Cloudies Slides offers a 60-day return window starting from the date your package is successfully delivered to your shipping address. All return requests must be submitted to our customer service team within this 60-day timeframe. Any request submitted after the 60-day window closes will not qualify for return, exchange or refund under this policy. We cannot make exceptions to the return timeline outside of officially announced special promotional programs.

2. Return Condition Standards

To be accepted for a full refund, returned Cloudies Slides must be returned in unused, resalable condition. Footwear should remain clean, free of scuffs, stains, dirt, strong odors and visible wear. Original packaging should be included whenever possible. If items arrive back heavily worn, damaged or altered, we hold the right to reject the return request.
We encourage customers to try on slides indoors on clean surfaces to avoid damage before deciding whether to complete a return.

3. Free Return Shipping

All eligible returns include free return shipping arranged by our platform. Once your return request is approved, our support team will provide clear return instructions and authorized return shipping arrangements. Customers should only use the designated return method provided by us. Sending items back using unapproved independent shipping services may prevent us from processing your refund smoothly.

4. Refund Processing Timeline

After we receive and inspect your returned merchandise, our team will complete inspection procedures and initiate your refund within a reasonable timeframe. Please allow 5 to 10 business days for the refund amount to reflect back to your original payment account.
The exact timing for funds to show up in your account also depends on the processing speed of your payment provider, bank or card issuer. Delays from banking institutions are outside our control. We cannot issue immediate cash refunds; all refunds route back through your original payment method used during checkout.

5. Partial Refunds & Special Circumstances

Partial refunds may be approved on a case-by-case basis if items arrive damaged or defective upon delivery. You must provide clear photo evidence of damaged goods within the 60-day return period for consideration. We review each damage claim individually.
If you only wish to return part of a multi-item order, refunds will be calculated proportionally based on the value of the returned merchandise.

6. Non-Refundable Situations

The following situations generally do not qualify for refunds:
  • Items returned outside the 60-day return eligibility window
  • Products showing heavy wear, stains, damage caused by customer use
  • Custom modified products (if applicable)
  • Orders where delivery failed due to incorrect customer-provided address
  • Return requests without prior official authorization from our support team

7. Order Cancellations

You may request order cancellation only while your order remains in the 1–3 day processing phase, before shipment. Once the package has been dispatched to the shipping carrier, cancellation is no longer available. In this case, you may use our standard return process after receiving your package.

8. Exchanges

If you wish to exchange your Cloudies Slides for a different size or color, you can submit a return request for your existing pair and place a brand-new order for your preferred variant. We do not offer direct exchange shipments; we operate through our standard return and refund workflow.