Shipping Policy

Once you complete checkout and payment verification, all orders enter our standard processing queue. Our standard processing window lasts 1 to 3 business days. During this period, our team verifies order details, confirms item availability, prepares your Cloudies Slides for packaging and hands packages over to international shipping carriers.

Business days exclude weekends and general public holidays. Please understand that order processing does not start immediately at the moment you complete payment. We do not offer expedited processing or expedited shipping services at this time. All orders follow the identical standard processing and shipping timeline.

After processing completes and your package is dispatched, the estimated transit time for delivery ranges from 6 to 12 calendar days. This estimated delivery window covers all international destinations we ship to. Delivery times are estimations and cannot be fully guaranteed. Delays may occasionally appear due to carrier operational adjustments, local customs procedures, regional logistics interruptions or unexpected global transportation disruptions.

We do not split delivery timelines for different regions. The 6–12 day estimated transit expectation applies evenly to all shipping destinations supported by our store. No faster alternative shipping options are available for selection at checkout.

Cloudies Slides provides complimentary worldwide shipping on every order placed through our official website. There is no minimum order value required to qualify for free shipping. No additional delivery fees, fuel surcharges or international handling fees will be added to your checkout total. All shipping costs are covered by our business.

All product pricing displayed on our website is listed in United States Dollars (USD). The price you see on each product page is the final product cost you pay; separate shipping charges will never be added at any stage of checkout.

Customers must submit complete, accurate delivery information when placing an order. This includes full recipient name, valid street address, postal code and contact information. Cloudies Slides cannot take responsibility for delivery failures caused by incorrect, incomplete or outdated shipping addresses provided by the buyer.

If you notice an address mistake immediately after placing an order, contact our customer support team as quickly as possible. We can attempt to adjust address details only before the package finishes processing and ships out. Once a parcel has been dispatched, address modifications are no longer possible.

After your order is dispatched, we will send a shipping confirmation email that includes your tracking number and tracking access instructions. You may use this tracking code to follow your package’s journey to your delivery address. Tracking updates depend on regular data reporting from our logistics partners. There may be short gaps between carrier scans.

If a package cannot be delivered successfully due to recipient absence, invalid address, refusal to accept the parcel or other recipient-related reasons, the package may be sent back to our fulfillment location. In this scenario, the customer bears responsibility for any resulting logistics costs. We reserve the right to charge reshipping fees if you request a second delivery attempt after the original package returns.

We reserve the right to suspend shipping services to certain destinations without prior notice in cases where logistics services become unavailable. We do not ship to PO boxes in select regions. All shipping terms are subject to the limits set by our contracted international carriers.